How can we help?

All purchases run through Apple, so Apple handles refunds directly. Request one at reportaproblem.apple.com. We cannot issue a refund on Apple's behalf, but write us anyway if something went wrong and we will help you sort it out.

Open the app, go to Settings, and tap Restore Purchases. Make sure you are signed in with the same Apple ID you bought it with. If it still will not unlock, send us a message below with the Apple ID email you used and we will track it down.

Use the bug report inside the app if you can. It attaches the diagnostic detail we need to reproduce the problem, which a plain email will not have. If the app will not open at all, use the form below and tell us what device you are on.

Tap ⓘ on the main screens for a quick how-to, or see every feature explained on the Features page.

The Privacy Policy covers what LOC8 collects and what it does not. For a specific request, pick "Privacy request" in the form below and we will handle it directly.